Customer notices
Notices & terms.
The important details before you book or subscribe. Please read them carefully.
Collection & storage
Cleaned shoes must be collected within 7 days of completion. After 7 days, a storage charge of £10 per week will be applied until the item is collected or arranged for delivery. We will always notify you when your sneakers are ready.
Cleaning standards & results
Every pair is cleaned by hand to the highest premium standard we can achieve. Results depend on the original condition, material type, age of the shoe, and how deeply a stain has set. While we aim for the best possible finish, we cannot guarantee a 'dream' result on every pair — especially where materials are delicate, yellowing is permanent, or dirt has damaged the upper. We will always return footwear in a wearable, refreshed, high-quality condition.
Payments
Payment is taken beforehand for all bookings and subscriptions. One-off cleans are charged at the time of booking confirmation. Subscription memberships are billed monthly through Stripe and renew automatically until cancelled.
Cancellations & refunds
Subscription cancellations take effect at the end of the current billing period. One-off bookings can be rescheduled with at least 24 hours notice. Refunds are only offered if we are unable to complete the service, or if the shoes are lost or damaged due to our negligence.
Liability
Shoes are handled with care, but we are not liable for pre-existing damage that becomes visible during cleaning, or for manufacturer defects, weak glue, ageing adhesives, or colour fading caused by wear. Any concerns will be discussed with you before work proceeds.
Contact
Questions about these notices can be sent to spotlessneaks@gmail.com or via Instagram @spotlessneakss.
By booking or subscribing, you confirm you have read these notices.
Book a clean